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The emotional features transmitted by the
verbal and non verbal channels
Anna Esposito(a,b), Olimpia Matarazzo(a)
(a) Dipartimento di Psicologia, Seconda Università
di Napoli, Via Vivaldi, Caserta, Italy
(b) Istituto Internazionale per gli Alti Studi Scientifici (IIASS),
Via Pellegrino, Vietri, Salerno, Italy
Abstract
In the face to face communication, the emotional
state of the speaker is transmitted to the listener through a
synesthetic process that involve both the verbal and the non verbal
modalities of communication. From this point of view, the transmission
of the information content is redundant, since the same information
is transferred through several channels. How much information
about the speaker emotional state is transmitted by each channel
and which channel play the major role in transferring such information
? This work try to answer the above questions through a perceptual
experiment that evaluates the subjective perception of emotional
states in the single (either visual or auditory channel) and the
combined channels (visual and auditory).
Results seem to show that, taken separately, the semantic content
of the message and the visual content of the message bring the
same information’s amount of the combined channels, suggesting
that each channel performs a robust encoding of the emotional
features that results very helpful in recovering the perception
of the emotional state when one of the channel is degraded by
the noise.
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